Commissions, orders and distributor back-office management for supplement and herbal brands. Used across Mexico, Guatemala, the USA and Ethiopia.
Running a health and wellness network comes with a few challenges that software needs to handle well. Commissions have to be accurate. The system needs to stay reliable when large numbers of distributors are logging in at the same time. And when you expand into another country, you’re suddenly dealing with different prices, taxes, currencies and payment methods.
From the Etcare and Herbax International case studies.
Prime is MLM software built for health and wellness brands, with these challenges in mind. These are some of the issues we’ve dealt with. For each one, here’s what can go wrong, how Prime addresses it, and what happened in a real implementation.
For a direct-selling business, the commission statement is one of the most important things a distributor sees. If the numbers don’t look right, confidence can disappear quickly. Errors are especially common when commissions still rely on manual processes or when the underlying system starts struggling under heavy traffic.
Prime calculates commissions automatically based on your compensation plan. If you operate across multiple markets, the same engine can apply the rules specific to each region. Distributors can also check their earnings and activity through a mobile-first dashboard whenever they need to.
Example: Herbax saw distributor satisfaction increase by 34% in its first year on Prime. Etcare’s payouts now calculate with 100% accuracy.
Software that works well for a few thousand distributors isn’t necessarily ready for a network of a hundred thousand. As the network expands, genealogy data becomes more demanding, while month-end commission processing can put the entire system under pressure.
Prime is designed to handle that growth. Web traffic is distributed across multiple servers, reducing dependence on a single server. Frequently accessed genealogy data is cached in memory, while bonuses are calculated as orders come in rather than leaving everything for one large month-end calculation.
Example: Etcare operates a network of 120,000+ distributors across 12 cities in Ethiopia on a binary plan. With Prime, the network maintains 99.9% uptime, while genealogy queries generate 90% fewer database hits.
Changing your MLM platform isn’t simply a matter of moving a database from one system to another. You’re dealing with genealogy positions, order history, wallet balances and active distributors who still need to sell throughout the migration.
We begin by auditing and cleaning the existing data, then map sponsor and placement relationships carefully. Before the final switch, commissions are run through both the existing system and Prime in parallel for complete cycles. The results are compared down to the decimal so there are no surprises when you go live. The cutover itself is planned to avoid downtime.
Example: Etcare migrated 100,000+ users using this approach. After two complete parallel cycles, the business moved to Prime with zero downtime and zero data loss.
Expanding into another country involves much more than translating your storefront. Prices may change, tax rules are different, customers expect local payment methods, and country-specific points or currencies still need to work together when commissions are calculated.
With Prime, each country can have its own storefront, products and price categories. Taxes are calculated by region through Avalara, payments can be processed through local gateways, and wallets support multiple currencies. A points engine converts country-specific points into a common currency for commission calculations, while compensation rules can be configured differently by region.
Example: Herbax operates across Mexico, Guatemala and the USA from one platform, using MercadoPago, Credomatic and Stripe for local payments. Its new-market rollout is now 50% faster than before.
Health and wellness products naturally receive a high level of scrutiny. Tax authorities expect accurate records, while distributors expect their earnings and transactions to be clearly documented. Software can’t determine legal compliance for product or income claims, but it can ensure financial precision and clean reporting.
Prime allows you to configure custom region-wise tax rules or connect directly to Avalara for seamless regional tax automation. Along with granular payout ledgers, the platform equips management teams with real-time compliance tracking, KPI dashboards, and tailored operational reports.
Example: Herbax reduced the administrative workload associated with manual currency and tax work by 35%.
The rest of the platform is designed to cover the everyday requirements of running a direct-selling business.
Binary, unilevel, matrix, stair step, generation, hybrid and more, with bonuses and ranks that can be added as your business evolves.
See all MLM software plansOrder management, e-wallets, plus integrations with your e-commerce platform, payment gateways and tax tools.
See integrationsA mobile-first dashboard for real-time sales and team performance, along with email campaigns, social media integration and affiliate tracking.
See all featuresReal-time reporting that helps you monitor sales trends, team activity and top performers.
Choose how you want to pay: a one-time license, where you own the software outright, or a monthly subscription if you prefer lower upfront costs. Either way, the platform is modular, so you can add new bonuses, ranks or functionality later without having to rebuild the entire system.
The software is developed by our own full-time engineering team, working under strict NDAs. That’s particularly important when your compensation plan and business logic are part of your competitive advantage.
Our support team is available 24/7, which matters most when you’re dealing with month-end commission runs and other time-sensitive operations. We’ve spent more than seven years engineering compensation plans for direct-selling businesses.
Whether you’re starting from scratch or moving away from an existing platform, we follow a structured implementation process.
We document your compensation plan, pricing structure, tax rules and existing data before development begins.
Storefronts, payment gateways, wallets and the commission engine are configured around your business rules.
For migrations, commissions are processed in both your existing system and Prime until the results consistently match.
Once everything has been verified, the final cutover is planned for zero downtime.
The examples above are a snapshot of what was involved. The full case studies go into more detail about the original challenges, the implementation process and the results.
View More Case StudiesA natural supplements brand expanding across Mexico, Guatemala and the USA from a single platform.
Read the Herbax case studyA 120,000-distributor herbal network in Ethiopia, migrated with zero data loss.
Read the Etcare case studyYes. Each country can have its own storefront, products, pricing categories, payment gateway and tax rules, while multi-currency wallets keep the financial side connected. Herbax uses this setup across Mexico, Guatemala and the USA, with the rollout completed in 140 days.
Yes. We first audit and clean the existing data, then map sponsor and placement relationships before running the systems in parallel. Etcare moved more than 100,000 users—including genealogy data, order history and wallet balances—with zero downtime and zero data loss.
Prime supports binary, unilevel, matrix, board, spillover, single line, party plan, hybrid, Australian X Up, Australian binary, generation and stair step plans. If your compensation structure doesn’t fit one of these exactly, it can be customized to match your requirements.
Not by itself. Software can’t determine whether your product claims or income claims meet the laws of a particular market, so you should work with a qualified legal or compliance advisor in each country where you operate. What Prime can do is automate regional tax calculations through Avalara, maintain accurate payout records, and provide real-time compliance monitoring and reporting.
Herbax’s three-country rollout took 140 days. The timeline for your business will depend on factors such as your compensation plan, markets, integrations and whether you’re migrating from an existing platform. We’ll provide a scoped estimate after understanding your requirements during the demo.
Choose a one-time license and own the software outright, or start with a monthly subscription and keep upfront costs low. Either way, the platform is modular, so you can add new bonuses, ranks or functionality later without rebuilding the system.
Book a free demo and we’ll walk through your compensation plan, markets and the areas where your current setup is creating problems.
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